Hospitality English is a professional English course for MTA students. It is specifically designed for learners to improve their English ability of speaking, reading and writing, and more importantly, use the language as a tool to communicate and do academic research concerned with hospitality and tourism.
There are six chapters for this course, including the Nature of Tourism Businesses, Meet and Greet, Cross-cultural Communication in Hospitality, Techniques to Understand Tourism Literature, Literature Review & Analysis and Essentials in Completing MTA Thesis.
After their study, learners are expected to be able to understand the composition and nature of the industry, master the communication skills and etiquette, obtain the effective methods of reading and in-depth thinking of tourism, learn the methods of literature collection and analysis and requirements of English writing of practical papers and projects.
1.1 Hospitality and Tourism
1.2 Tourism Industries
1.3 Nature of Tourism Businesses
2 MEET AND GREET
2.1 Basic Approaches and Etiquette of Hospitality
2.2 Meet and Greet at Accommodations
2.3 Meet and Greet at Other Situations of Hospitality
2.4 Communication Skills of Online Travel Agency
3 CROSS-CULTURAL COMMUNICATION
3.1 Culture and Communication
3.2 Barriers to Cross-cultural Communication
3.3 Cross-cultural Communication
3.4 International Practice in Cross-cultural Communication
4 TECHNIQUES TO UNDERSTAND TOURISM LITERATURE
4.1 Getting to Know Tourism Literature
4.2 Capturing the Main Ideas
4.3 Accumulating Idiomatic Expressions
4.4 Summarizing Reading & Thinking
5 LIERATURE REVIEW AND ANALYSIS
5.1 What Is A Literature Review
5.2 Collection and Analysis of Literature
5.3 Content of Literature Review
5.4 Evaluate Your Literature Review
6 ESSENTIALS IN COMPLETING MTA THESIS
6.1 Basic Structure of MTA Thesis/Project
6.2 Stages of Completing a Thesis
6.3 Essentials in Managing a Successful Thesis
